Privacy Policy
This Privacy Policy explains how Velo Craft processes personal data in connection with its bicycle servicing and repair website and workshop operations.
Your Rights
Subject to applicable law, you may ask to access, correct, update, or delete certain personal data, and you may object to or restrict some processing. Where a request cannot be fully granted, we will explain the reason in general terms.
How to Make a Request
To make a privacy request, use the contact details in this policy and describe the data or interaction concerned. We may ask for additional information to confirm your identity and to protect against unauthorized disclosure.
Data Retention
We retain personal data for the period needed to manage the service relationship, complete the work, maintain business records, resolve disputes, and meet legal or tax obligations. When data is no longer required, we delete it or anonymize it where appropriate.
Policy Changes
The updated version will apply from the date it is posted unless a different effective date is stated. Where a change is material, we will take reasonable steps to draw attention to it through the website or other suitable communication channels.
How We Use Data
We use personal data to respond to inquiries, arrange bookings, receive bicycles, carry out inspections, prepare and confirm quotes, perform repairs and adjustments, manage approvals for additional work, issue service summaries, process payments, maintain records, improve site reliability, and meet legal obligations. We also use limited technical data to protect the website and understand basic usage patterns.
Service Providers and Partners
We may share data with service providers that support website hosting, communications, record keeping, payment processing, or other administrative functions. Where parts or related services are arranged through external suppliers, we may share limited information needed to confirm compatibility, availability, or delivery of the requested work.
Legal Disclosure
We may share personal data with public authorities, courts, or other parties when required to comply with legal obligations, respond to lawful requests, protect our rights, or address fraud, security, or similar concerns. We may also disclose information where necessary to establish, exercise, or defend legal claims.
Data We Collect
We may process contact details, service request information, bicycle intake details, inspection notes, quote and approval records, payment-related records, communication history, and basic technical data from website use. We collect only what is reasonably needed to manage inquiries, service work, collection, and related administration.
How We Collect Data
We receive data when you contact us by phone, email, contact form, or in person, when you book or drop off a bicycle, when we inspect or service a bicycle, and when you make a payment or ask for service updates. Some technical information may be generated automatically when the website is used.
Cookies We Use
We may use essential cookies to support site operation, functional cookies to remember basic preferences, and limited analytics or performance cookies to understand how the site is used. We do not rely on cookies to collect unnecessary personal data.
Cookie Controls
You may manage cookies through your browser controls, including blocking, deleting, or restricting them. If you disable certain cookies, some website functions may not work as intended, especially features that support form use or basic site performance.